Terms and Conditions

1.0 Returns
1.1 Our 28 Day "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 28 days of the date you received the item, unopened (with any seals and shrink-wrap intact) unused and as long as no attempt has been made to install the kit. We will issue a full refund for the price you paid for the item. Please note: we can only accept the return of opened items if they are faulty.

1.2 Custom made products and items shipped outside of the United Kingdom are excluded from our 28 Day "no quibbles" guarantee. This includes any kits that have been custom spray painted and made to order items.

1.3 If your goods arrive faulty or damaged, or a fault develops in the first 28 days after delivery, we will either provide a full refund or dispatch new goods once the faulty goods have been returned.

1.4 Sale Items and Trade Sales are excluded from our 28 Day "no quibbles" guarantee. This does not affect your statutory rights.

1.5 All goods are supplied with a 12 month return to base warranty. We accept no liability for direct or indirect costs regarding the fitment, removal, replacement or restoration to customer vehicles as a result of faulty products.

1.6 All returned goods must be complete and include the return of any free or promotional gifts.

 
2.0 Sales Tax
2.1 All prices listed on this site include VAT unless stated otherwise. A VAT Receipt is enclosed with the goods to confirm that VAT has been charged.
   
2.2 Our VAT registration number is GB 824 9162 21.

3.0 Delivery Terms

3.1 We can only accept orders for delivery within the European Union. We reserve the right to charge an administration fee for the cancellation of any orders for delivery outside of the European Union.

3.2 Retail Orders delivery to addresses with the United Kingdom will be sent using Royal Mail 1st Class Recorded delivery service. A chargeable option to upgrade this service to a guaranteed delivery before 1pm next working day using Royal Mail Special Delivery is available. Next day delivery is only available for orders placed before 2pm on a working day for delivery within the United Kingdom. Orders to be shipped outside of the United Kingdom will be charged an an upgrade to use Royal Mail International delivery service.

3.3 Accessories and orders with a value of less than £40 are sent within the UK using Royal Mail 1st Class mail service, unless the postage is upgraded.

3.4 Orders received on weekends or UK Public Holidays will be processed on the next available working day.

3.5 Where an incorrect address has been given, we reserve the right to charge for any extra carriage costs incurred.

3.6 The estimated arrival times are taken directly from information provided by our couriers. These are estimates only, we are not responsible if this varies.
 
3.7 Goods will need to be signed for. Please give a delivery address where someone will be available.
 
3.8 If goods are returned because of an incorrect or incomplete address, the carriage is not refundable.
 
3.9 In exceptional circumstances we reserve the right to use alternative couriers.
 
3.10 Saturday deliveries are at the discretion of the couriers.

3.11 All goods are insured up to the maximum value of £250 unless otherwise stated. 

3.12 If your goods fail to arrive within 28 days of ordering you will have the option of a full refund.

3.13 Delivery Terms are estimates only and subject to stock and staff availability.

3.14 Trade Prices exclude delivery, which is charged at cost price.

 4.0 Privacy
4.1 We do collect the information given at the time of your order. This information is not disclosed to any third party and is collected by Electronic Commerce Sales, Ltd.
 
4.2 We do not email customers except in connection with your order. 
   
4.3 All information is collected lawfully and in accordance with the Data Protection Act 1998

5.0 Pricing
5.1 Whilst we endeavour to ensure the prices on our website are as accurate as possible, we reserve the right to change a price in exceptional circumstances. If a price is corrected due to exceptional circumstances, customers will be informed of the change before payment is processed and offered the opportunity to cancel the order.

5.2 If an order is placed for an item with an erroneous price we reserve the right to offer the order at cost price or the the opportunity for the customer to cancel the order.

6.0 Business Customers
6.1 If you are a business or if the goods are used wholly or in part for business purposes, we shall not be liable to you for any business loss including loss of profits, whether direct or indirect,  data, revenue, goodwill, or incidental, or consequential loss that you may suffer as a result of the purchase of goods from us. Any other liability shall be limited to the price paid for the goods. We do not exclude our liability for death or personal injury. 

7.0 General
7.1 We reserve the right to decline any order for any reason.

7.2 We only sell to customers with delivery addresses within the European Union. We reserve the right to charge an administration fee for the cancellation of any orders for delivery outside of the European Union.
 
7.3 These terms are governed by the laws of England and any disputes will be decided only by the courts of England.
   

7.4 We accept no liability for damage or loss resulting from improper installation of this product, infringement of the vehicle manufacturer’s warranty or injury or loss resulting from accidents whether or not any parking system is in use at the time. 

7.5 Promotional Gifts are offered subject to stock availability. Promotional Gifts are not available to Trade Customers.  

7.6 We reserve the right to amend these terms and conditions.
 

8.0 Your Statutory Rights

Cooling-off Period

By law, you also have the right to withdraw from your purchase of an item within seven working days of the day after the date the item is delivered to you. To cancel your purchase under this cooling-off period, please package the relevant item securely and send it to us with the original documentation and a note giving the reason for the return as "contract cancellation" and ensure that we receive it within seven working days of the day after the date that the item was delivered to you. The return address is:

ECS Ltd

PO Box 534

HORSHAM

RH13 9WJ

United Kingdom

For your protection, we recommend that you use a recorded-delivery service.

Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error. 

As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge--we cannot refund any priority, express or courier component of the postage charge.

For more information about your statutory rights, please visit the Consumer Direct Web site at: http://www.consumerdirect.gov.uk

If you have any questions or concerns then please contact us